Refund Policy

Privacy Policy

Last updated: January 2026 · RubixSystem, a JoulesLabs venture

1. Who We Are

RubixSystem is a software and engineering services company operating under JoulesLabs, based in Bangladesh. We provide business management software (Rubix ERP) and a range of engineering and digital services to businesses.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, products, or services. By using rubixsystem.com or any RubixSystem product, you agree to the terms of this policy.

2. Information We Collect

We collect information in two ways:

Information you provide directly:

Name, email address, phone number when you contact us or fill out a form
Company name and business details when you sign up for a service
Payment information processed through secure third-party payment providers
Communications with our team via email, WhatsApp, or our website forms

Information collected automatically:

Browser type, device type, and operating system
Pages visited and time spent on our website
IP address and approximate location
Referral source — how you found our website

3. How We Use Your Information

We use the information we collect to:

Respond to enquiries and provide the services you have requested
Set up and manage your Rubix ERP account and dedicated server
Send important updates about your account or our services
Improve our website and products based on how people use them
Send occasional marketing communications, only if you have opted in
Comply with legal obligations where required

We do not sell your personal information to third parties. We do not use your data for advertising purposes on external platforms.

4. Your Business Data in Rubix ERP

This section is important for Rubix ERP clients.

Every Rubix ERP client receives a dedicated server. Your business data — transactions, customer records, employee information, inventory, and all other data in your ERP — is stored exclusively on your dedicated server. It is not shared with other clients, not stored on shared infrastructure, and not accessible to RubixSystem staff without your explicit permission.

We access your server data only when:

You have explicitly requested technical support or maintenance
There is a security issue that requires our intervention to protect your data
We are legally required to do so

Your business data is yours. We do not analyse it, share it, or use it for any purpose other than operating your system.

5. Cookies

Our website uses cookies to understand how visitors use the site and to improve the experience. We use:

Essential cookies— required for the website to function
Analytics cookies— to understand traffic and usage patterns (Google Analytics)

You can disable cookies in your browser settings. Disabling analytics cookies will not affect your ability to use our website.

6. Data Sharing

We share your information only in limited circumstances:

Service providers— third-party tools we use to operate our business, such as hosting providers, email platforms, and payment processors. These providers are contractually required to protect your data.
Legal requirements— when required by law, court order, or government authority in Bangladesh.
Business transfers— if RubixSystem is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you before this happens.

7. Data Security

We take the security of your data seriously. Our measures include:

Encrypted data transmission using HTTPS across all our services
Dedicated servers per client with no shared infrastructure
Access controls so only authorised team members can access systems
Regular security updates and monitoring

No security system is completely impenetrable. If we become aware of a breach that affects your data, we will notify you promptly.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you end your relationship with RubixSystem:

We will retain your data for a minimum of 90 days to allow for account recovery or data export
After that period, your data will be deleted from our systems on request
Some information may be retained longer where required by law

9. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Opt out of marketing communications at any time
Request a copy of your data in a portable format

To exercise any of these rights, contact us at .

10. Children's Privacy

Our services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify existing clients by email. The most current version will always be available at rubixsystem.com/legal/privacy/.

Questions about this policy?

Email us at hello@rubixsystem.com and we will respond within one business day.

RubixSystem · A JoulesLabs Venture · Dhaka, Bangladesh